Booking • Payment • Cancellation • Private Transport

General Terms and Conditions of Sale

These General Terms and Conditions of Sale define the terms of booking, payment, execution and cancellation of services offered by BADER VTC13 on the website www.cab-transfert.com.

Article 1 — Professional Identity

Company name: BADER VTC13

Legal status : Simplified joint-stock company (SAS)

Share capital: 1 000,00 €

Head office: 20 Boulevard de la Fédération, 13004 Marseille, France

SIREN / RCS: Marseille 828 485 375

Intra-Community VAT: FR14828485375

VTC registration: EVTC013170062

APE code: 49.32Z

Phone : (+33) 0 753 573 989

Email: contact@cab-transfert.com

Website: https://www.cab-transfert.com

Article 2 — Purpose

The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the sale of private passenger transport services with driver offered by BADER VTC13.

These terms and conditions apply to any booking made directly with BADER VTC13, including via the website, by telephone, by form or by messaging.

Article 3 — Services

BADER VTC13 offers private transport services on prior reservation, including airport and train station transfers, business and private travel, vehicle provision and journeys of all distances.

Services are provided subject to availability, pick-up location, requested route and conditions communicated to the client before confirmation.

Article 4 — Service Area

The services are mainly offered in Marseille, in the Bouches-du-Rhône, in the Provence-Alpes-Côte d'Azur region as well as for long national journeys made on prior reservation.

Article 5 — Reservation

All service requests via the website form are processed as quickly as possible in order to establish an appropriate, clear and precise quote, including all charges related to the transfer (parking, tolls, etc.).

After the client accepts the quote, the company issues an official booking voucher and commits to providing the requested service.

BADER VTC13 reserves the right to refuse a reservation in case of unavailability, incomplete information or failure to validate the required conditions.

Article 6 — Rates

Prices are quoted inclusive of all taxes and include VAT at the applicable rate. Order processing fees are directly included in the fare quoted to the customer.

The price of the ride is likely to vary depending on the route suggested or imposed by the Client, as well as any changes made during the journey.

Article 7 — Supplements and Amendments

During the journey, for each modification (extended wait, additional stop, change of destination address), the final price may differ from the original estimate.

The customer is advised to ask the driver for the price of the modification before confirming it.

Article 8 — Payment and Settlement

Payment is made at the time of validation of the quote or at the beginning/end of the journey depending on the type of transfer chosen.

Several secure payment methods are available to the customer:

  • By online bank card: by validating the secure payment link sent by the company.
  • Via PayPal: by validating the payment link sent by the company.
  • On board the vehicle: at the end of the transport service, payment can be made in cash or by credit card directly to the driver.

Article 9 — Waiting time included

The booking includes a free waiting period for the driver, calculated according to the pick-up location:

  • In Hotels: The first 5 minutes of waiting are free.
  • In train stations: The first 15 minutes are free (calculated from the time of arrival of the trains on the platforms).
  • At Airports: The first 45 minutes are free (calculated from the time the plane lands).

Article 10 — Pricing for additional waiting time

Beyond the included time allowance, the driver's waiting time is charged per minute according to the vehicle category reserved:

  • Comfort Sedan Range: €0.50 / minute.
  • Business Sedan Range: €0.75 / minute.
  • Van range: €1.00 / minute.

Article 11 — Order Cancellation and Modification

For all services, cancellation or modification can be made by telephone or directly on the website.

For standard bookings:

  • Cancellation completed more than 60 minutes before the start of the race: Free and fully refunded.
  • Cancellation completed less than 60 minutes before the start of the race (fixed compensation fees):
    • Comfort Sedan Range: €15
    • Business Sedan Range: €20
    • Van range: €25

For bookings with immediate departure:

  • Any cancellation made less than 5 minutes after booking is free.
  • In the event of no-show by the customer for an immediate departure, the fees charged are: €10 (Comfort Sedan), €15 (Business Sedan) and €20 (Van Range).

Article 12 — No-show (Non-appearance)

If the customer fails to appear at the agreed location and after the legal waiting time has expired, the driver has the right to cancel the ride and leave the premises.

In this situation (or in case of last-minute cancellation), the total amount of the initially planned trip is automatically charged.

Article 13 — Customer Obligations

The customer agrees to board the vehicle upon arrival at the agreed time and to cooperate by providing any new information influencing the transport.

The customer must behave courteously and respect safety rules. In the event of damage to the equipment or vehicle caused by the customer or their passengers, full reimbursement of repair costs will be required.

Article 14 — Right of withdrawal

In accordance with the legal provisions relating to distance contracts for passenger transport services on a fixed date or periodicity, the customer does not benefit from the classic 14-day right of withdrawal.

Article 15 — Company Liability

BADER VTC13 takes all necessary measures to guarantee punctuality and safe journeys. Whenever a child is on the journey, the company is obligated to provide appropriate safety equipment (baby seat, booster seat, etc.) free of charge.

The company cannot be held liable for delays or non-performance due to external causes beyond its control (exceptional traffic jams, road accidents, dangerous weather conditions, force majeure).

Article 16 — Insurance and Regulation

Ride-hailing operator: Company duly registered with the register of operators of chauffeur-driven transport vehicles under regulatory number EVTC013170062.

Professional Insurance: BADER VTC13 has Professional Civil Liability (RC Pro) insurance specifically for the transport of persons for hire, covering all passengers transported without limit.

Article 17 — Complaints and Mediation

All complaints should be sent primarily by email to the address contact@cab-transfert.com or by mail to the company's head office address.

In the absence of an amicable agreement or direct resolution with our services, the consumer client has the option of using an approved consumer mediator free of charge.

Consumer mediator: [Name / Contact details of the chosen Consumer Mediator]

Article 18 — Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by French law.

In the absence of a prior amicable agreement, any dispute relating to the execution or interpretation of the contract shall be brought before the competent courts within the jurisdiction of Marseille.

Article 19 — Acceptance of the General Terms and Conditions

By ticking the mandatory box provided during the booking process on the website www.cab-transfert.com, the customer expressly acknowledges having read and accepted all the terms and conditions of these general terms and conditions without any reservation.